Refund policy
60-Night Money-Back Guarantee
Potty training takes a little time, so we give you 60 nights from the day your order is delivered to try Little Mongle at home.
1. Not right for your family? Send it back within 60 nights
If our training underwear isn't right for your family, send it back within 60 nights of delivery for a full refund of the underwear you return, even if it has been worn and washed.
- Email us first with your order number. We will reply with the return address and instructions. Parcels sent back without contacting us first cannot be processed.
- Please wash the items before sending them back.
- Return shipping is paid by the customer.
Once we receive your return, we refund the price you paid for the returned items to your original payment method.
2. Wrong size? We'll send the right size free
If the size doesn't fit, email us within 60 nights of delivery and we will send the right size at no cost to you.
3. Damaged, defective, wrong or missing items
If your order arrives damaged, defective, with the wrong item or with something missing, email us within 60 nights of delivery with your order number and a photo. We will send a free replacement or give you a full refund, your choice. You don't need to send anything back.
4. Travel Potty and Potty Seat
The Fold & Go Travel Potty and the Comfy Frog Potty Seat can be returned within 60 nights of delivery if they are unused and in their original packaging. If one arrives damaged or defective, section 3 applies.
5. Bundles
If you return part of a bundle, the refund is based on the bundle price you paid for the items you return.
6. Refunds
Approved refunds are issued to your original payment method, usually within 2–5 business days. Your bank may take a few more days to show it on your statement.
7. Cancellations
You can cancel free of charge before your order ships. Email us as soon as possible. Orders usually leave our warehouse within 1–3 business days.
Questions
Email us any time at thinhmkt.2023@gmail.com. We reply within 24 business hours.